FREE UK DELIVERY On orders over £100

Returns & Cancellations

Cancelling your order

If you wish to cancel your order prior to dispatch, please immediately email sales@williamedwards.co.uk detailing your name and order number. We will advise upon receipt if we have been able to stop this before dispatch. If we have, we will provide you with a full refund.

Returns or Replacement

In the unlikely event that you wish to return goods, please send an email to sales@williamedwards.co.uk with an explanation.

The products must be unused and need to be returned to our factory in the same condition, and at your own expense, within 14 days of delivery, with a copy of your order.

If your product develops a fault within 30 days of delivery, or is an incorrect item, please send an email detailing the fault, along with an image to sales@williamedwards.co.uk.

We will either replace the item or refund, whichever is your preferred option. We will reply to your email telling you how this will be processed.