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Terms & Conditions

Terms and Conditions of Business as of 22 May 2018

William Edwards Limited

Registered in England and Wales Company Number: 08338095

VAT Number GB 461 3992 32


This document sets out the terms and conditions upon which William Edwards Limited (“we”) supply the goods (the 'Goods') listed on www.williamedwardshome.co.ukor www.williamedwards.co.uk(in each case, the 'Website') to retail customers (“you”). Before confirming your order please read through these terms and conditions (the 'Conditions') and in particular: our cancellation and returns policy. You may wish to print a copy for future reference.

By ordering any of the Goods listed on this Website, you agree to be legally bound by these Conditions. By making a purchase from the Website, you are deemed to accept these terms and conditions, as may be modified or amended and posted on this Website from time to time.

We reserve the right to revise and amend the Website, the details displayed on it, including but not limited to prices and the Conditions, at any time and without giving prior notice to you. Your continued use of the Website (or any part thereof) following a change shall be deemed to be your acceptance of such change.

You are permitted to use the Website and the material contained in it only as expressly authorised by us and subject to the Conditions.


You agree that email and other electronic communications can be used as a long-distance means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. We will contact you by email or provide you with information by posting notices on our Website.


All orders are subject to availability of the relevant Goods, and although every effort is made to keep information regarding stock availability on the Website up to date, we do not guarantee that this is the case or that stock will always be available, If any Goods ordered are not available, you will be notified by email and you will have the option either to wait until the item is available or to cancel your order. You will need to provide a valid email address so that we can contact you if necessary.

Any order placed by you constitutes an offer to purchase the Goods from us. All such offers received from you are subject to acceptance by us and we reserve the right to refuse any order placed by you at any time prior to acceptance, without providing a reason for declining your intended order.

A contract between you and us for the supply of Goods (the 'Contract') will only be formed after we have debited your payment card and have confirmed that we have dispatched the Goods. We will send you an email to confirm this (a 'Confirmation Notice'). The Confirmation Notice will represent our acceptance of your offer to buy the Goods from us. The Contract will only be formed when we send you the Confirmation Notice (whether or not you receive it).

The Contract will relate only to the Goods stated in the Confirmation Notice. We will not be obliged to supply any other Goods which may have been part of your order until we have sent you a separate Confirmation Notice relating to it.

You must check that the details contained in the Confirmation Notice are correct and you should print out and keep a copy of it.


If we supply any Goods ordered from the Website for delivery outside the United Kingdom, such Goods may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any such duties and/or taxes in addition to our price including VAT and the cost of delivery. We may offer free delivery on orders with a value of more than £100 to shipping addresses within the mainland United Kingdom but unless expressly agreed otherwise, such an offer of free delivery does not apply to orders where the shipping address is outside the mainland United Kingdom.


All prices quoted on the Website only apply for Goods bought through the Website.

In the event there is a manifest error in the prices of any product ordered through the Website we will inform you of this at the earliest opportunity and you will be given the option to re-order at the correct price. We shall be under no obligation to fulfil an order for a product which was advertised with the incorrect price.

Unless otherwise stated, the prices quoted include VAT but exclude delivery costs which will be added to the total amount due from you. Prices for delivery to UK and worldwide destinations are quoted on the Website.

We may offer from time to time on the Website discounts for new customers or for customers who register for our newsletter and provide an email address. We reserve the right to withdraw or amend the terms of such discounts without notice prior to the placing of an order. Where such discounts are offered, such discounts may not be used in conjunction with any other offer or concession from the full retail price for a product quoted on the Website, and such discounts are limited to one per customer. Any dispute with regard to the applicability of a discount shall be determined by the Company acting in a commercially reasonable manner.

We reserve the right, by giving notice to you at any time before delivery or performance of our obligations to you, to increase the price of the Goods to reflect any increase in the cost to us due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture). In the unlikely event of this occurring, we will notify you before dispatch of the relevant Goods and you will be entitled to cancel the order at any time before delivery.


Payment can be made by any major prepay, credit or debit card or through an electronic payment account as explained on the order form.By placing an order, you consent to payment being charged to your prepay/debit/credit card account or electronic payment account as provided on the order form.

Payment will be debited from, and must be cleared from, your account before the dispatch of the Goods to you.

When you pay for your order by credit or debit card, we carry out certain checks which include obtaining authorisation from your card issuer to ensure you have adequate funds and for security reasons. This may involve validating your name, address and other personal information supplied by you during the order process against appropriate third party databases including the card issuer, registered credit reference agencies and fraud prevention agencies.

We shall contact you should any problems occur with the authorisation of your card.


We employ third party carriers to deliver Goods from our premises to you. You must examine the Goods on arrival. If you are asked for your signature on delivery, you must examine the Goods before signing for them.

Any dates quoted for delivering the Goods are approximate only.

We shall not be liable for any delay in delivering the Goods, however caused. Your order may be delayed if the item is not in stock.

An order comprising several items may be sent to you in instalments.

For Christmas deliveries, we recommend that you check our Website for the last date of delivery. We will endeavour to dispatch all Goods that are in stock within 24 hours. However, we cannot guarantee delivery by 24th December.


The Goods will be at your risk from the time of delivery to the address specified in your order.


Under the Distance Selling Regulations you are entitled to cancel your order and request a full refund. To cancel you order, please send an email to sales@williamedwards.co.uk or a letter to The Managing Director, Anderton Works, Port Street, Stoke-on-Trent, ST6 3PF within 28 days after the day of delivery. You must quote your name, address, the name or a description of the Goods, a brief description of the problem, fault or damage and your order reference number.

Upon receiving your cancellation notice, we will contact you and provide details of the address to which you must return the Goods and other relevant instructions. You must then immediately return the Goods to us at your own cost and risk. We reserve the right, at our option, to collect the Goods from you. If we wish to collect the Goods we will notify you of when they will be collected by us. We will charge you for the cost of collecting the Goods and will deduct this from any sum owed by us to you.

The Goods must be returned to us in the same condition in which you received them. You must return the Goods with the original packaging and the original invoice. You have a legal obligation to take reasonable care of the Goods whilst they are in your possession. If you fail to comply with this obligation, we reserve the right to decline to provide a refund.

We will offer you a refund of the full purchase price, including the cost of delivery for sending the goods to you, and the cost incurred by you in returning the Goods to us, if those Goods (a) have been damaged on delivery (b) are in a faulty condition (c) develop a fault within 28 days of delivery or (c) have been incorrectly priced on the Website.

Instead of a refund (and subject to returning the Goods as required under this clause), you may opt to request replacement of the Goods with the same or a similar product. Please specify this option in your cancellation notice.


We will examine any returned Goods and will notify you about your refund or replacement item via email within a reasonable period of time. We will usually process a refund or delivery of a replacement item as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you are entitled to it. Refunds will be made by crediting the payment card or electronic payment account you used to purchase the Goods.

We reserve the right to refuse to issue a refund or replacement and to recover the cost of returning or collecting the Goods in the event that the Goods are found to have suffered damage after delivery or have been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear or if the Goods have not been returned with its original packaging. This does not affect your statutory rights.


By inputting your details in the website, William Edwards Limited reserves the right to keep your details (name, address, email and phone numbers) and contact you with promotional material. You have the option to opt out at any time.

You can find details of our Privacy Policy on the Website under “Privacy & Cookies”.


The Website is controlled from and operated in the United Kingdom.

The Conditions and any contract brought into being as a result of usage of this Website will be governed by the laws of England and Wales


Sultan's Garden Green Mug V1 - Facebook/Instagram 11.12.23

1- The promoter is: William Edwards Ltd

2- The competition is open to residents of the United Kingdom aged 16 years or over except employees of William Edwards Ltd and/or Steelite International Ltd and their close relatives and anyone otherwise connected with the organisation or judging of the competition.

3- There is no entry fee and no purchase necessary to enter this competition.

4- By entering this competition, an entrant is indicating his/her/their agreement to be bound by these terms and conditions.

5- Route to entry for the competition and details of how to enter are via [https://www.instagram.com/williamedwardsbonechina and https://www.facebook.com/williamedwardsltd]

6- Entries per person are unlimited. Multiple entries can be submitted by one person but only one prize will be awarded per person.

7- Closing date for entry will be [20.12.23 at 23:59 BST]. After this date the no further entries to the competition will be permitted.

8- No responsibility can be accepted for entries not received for whatever reason.

9- The rules of the competition and how to enter are as follows:

10- The prize is as follows: Eight Sultan's Garden 9cm Mugs (4 x 82112AND0281V1 & 4 x 82112AND0281V2) - Including postage to winner's address.

The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.